How to order
You can buy from our inventory through our 'shop' page or order something not in stock by calling us or emailing. To order an item that is not in stock, please call us at the shop for the best customer service.
Our number is 415-255-9940. During business hours an actual human will answer the phone to guide you through the process. You will probably have a lot of questions. Or, you can send us an email at, email@example.com. You can also send us a note here.
How do I maintain a Peace Industry rug?
We do not recommend a rug pad. Just place the rug on the floor.
Vacuuming. For daily maintenance vacuum as necessary, with the hard floor setting or upholstery extension. DO NOT vacuum with the setting that engages the mechanized spinning brush. This will cause damage.
Spot cleaning. Clean up spills as they occur for best results. Blot with a dry towel. Wet blot with 3 parts water to one part white vinegar if the liquid contains acids or proteins. Dry blot again to remove the liquid. If you have a vacuum with a hose attachment you can lift the wet area and tap it with the hose which will expedite the drying and prevent a ring from forming.
Deep cleaning. In the event of a pet urine accident we highly recommend having your rug professionally cleaned. Pet urine can bleach your rug and cause a permanent odor. If you are in the Bay Area, we highly recommend using Simonian Oriental Rug Cleaners located at 939 N. Amphlett Blvd. in San Mateo. You can drop off your rug to them or have them pick up from you, they can be reached at 650-343-0929. If you do live in the Bay Area, find an Oriental rug store in your neighborhood who will be able to have your rug cleaned. Request hand washing.
Wear. Rotate it! Flip it over! Rotating your rug will distribute the wear across a larger area and prevent one area from becoming worn excessively. Better yet, your rug is reversible and both sides are totally usable. Flip it over occasionally and use the other side.
Storage. Our rugs are not treated with harmful chemicals to protect against moths. Be careful when storing. Brush both sides well. Place in a plastic bag and seal air tight. Do not use mothballs with plastic. We do not recommend the use of moth balls at all as they are harmful to children and pets. The storage space should be dry.
Do I need a rug pad?
No, our rugs are between 1/2" and 3/4" thick and quite dense. They will not move around or collapse when walking on them.
How do you ship?
We ship UPS ground. A signature is ALWAYS required. You may sign the sticky note if you miss them and leave alternate instructions. You will receive a tracking #.
Do you ship internationally?
Of course we do. However, we may not be able to provide a tracking # with international shipments. We advise using a commercial address, if possible, to avoid making arrangements to stay home to wait for the package.
Can I return or exchange it?
You may return a stocked item within 2 days of receipt as long as it is in new condition. A 10% restocking fee will be charged. You may also exchange an item within two days of receipt at no charge. You will be responsible for all shipping costs and any costs related to damage. Custom orders are non-refundable or exchangeable.
Can I request swatches?
Yes, you can buy swatches here.
What are the standard sizes?
Our standard sizes are:
2'6" x 10'
4' x 6'
6' x 8'
7' x 7'
8' x 10'
Are custom sizes available?
Yes! For a 20% upcharge you can order any size between 4' x 6' and 8' x 10'. For a 30% up charge you can order any size over 8' x 10' up to 11' x 14' and larger sizes can be achieved by seaming.
How are the rugs priced?
They are priced by size. Standard sizes are priced at $41. psf for rugs with an undyed base color. Standard sized rugs with a dyed base color are priced at $51. psf. For custom orders add 20% - 30%.
Do you offer a trade discount?
Yes, send us an email introducing yourself. We generally expect designers and architects to have a company website if they have their own firm.
What are the options for an undyed base?
What are the options for a dyed base?
Do you offer trade ins?
Yes we do. Trade ins are subject to an inspection and valuation to determine credit given. We up cycle trade ins by using them as raw material or flipping them over and using them as blank canvases for one-of-a-kind creations.
Do you offer design services?
Yes, we do. We are happy to help you figure it all out. It is what we do and we love it! Feel free to send us pictures of your project and other elements in the space by email to firstname.lastname@example.org.
When are you going to ship my purchase?
Stocked items ship out within 3 business days from purchase. You will receive an order confirmation by email.
Do you share any of my personal information?
NEVER! We regard that as unethical and opportunistic.
mail and store location:
Peace Industry 2235 Mission St., comm'l unit SF, CA 94110